This new tool will gather most off the information that I need to troubleshoot, even if the user knows little about PCs or the games. Just drop it in the installed folder and run it. It will generate and open a text file with most of the relevant information that can then be copied and pasted here. It is small, only 156 KB, so I will soon be incorporating it into the SHP installers. The ones that will be included with the installers will be able to gather even more information about the game.
Even if you are not having trouble with one of your Sierra games, please give it a try and post your results so I can see if it finds all of the information across different versions of Windows, etc.
This is what I get when I run it from my installed Conquests of Camelot folder. As you can see, it gives me most of the information that I would need to solve a user's problem, short of something like the possibility of corrupted files. I am adding some warning messages to it when it finds something amiss, like a missing config file, outdated or missing DOSBox, etc. I may add detection for a message if the game has been installed in a system folder.
Here is one from an updated version for Conquests of the Longbow with error messages. The dosbox.conf and the RESOURCE.CFG files are missing from the game's folder.
Here is a new version with some of the new features that I mentioned. It also doesn't display references to details that don't apply to the version of Windows that it is being run on, such as UAC information on XP.
Code: Select all
Any issues with this installer can be reported on the Sierra Help Pages Forum http://sierrahelp.com/ If requested, please include the following information. =================================== System Info =================================== Windows XP - 5.1.2600.2 32-Bit English Service Pack 2 Administrator Account CD-ROM Drives = done =================================== DOSBox Info =================================== DOSBox Path = C:\Program Files\DOSBox\DOSBox.exe DOSBox version 0.73 **See note below** * Your version of DOSBox is outdated. The current version is 0.74. Please update DOSBox by downloading the latest from dosbox.com or rerun the installer and let it update it for you. ==================================== Game Info ==================================== Display Name = Not found. Has the game been installed? Game Path = C:\Program Files\GOG.com\Kings Quest 4-5-6\Kings Quest 4 Game Version = Not found Installer Version = Not found Start Menu Directory = Not found UninstallString = Not found =================================== RESOURCE.CFG =================================
So you're saying it has to be placed inside one of the individual game folders then?
Edit: I placed the new one inside the QfG4 folder...
Jule, it looks like the dosbox.conf file is missing for QfG4, but the file listing shows it is there. It is probably just the dummy file. Run the config tool and try again.
This will be a great help, especially when I start incorporating the info file into the new installers. At a glance I have more information than what I would have from a series more than a half dozen posts, especially with computer illiterate newbies. Not to denigrate anyone, but getting the necessary information from some people is like pulling teeth. With this I can get all of the basic information to solve the majority of problems with an exchange of just two or three posts. After I had the new user that was having trouble with the Phantasmagoria installer use the first version of the tool and I was able to determine that he was having trouble with his CD emulation software instead of the installer with just one post after I had him post the results.
Code: Select all
Any issues with this installer can be reported on the Sierra Help Pages Forum http://sierrahelp.com/ If requested, please include the following information. =================================== System Info =================================== Windows 7 Professional - 6.1.7600.2 64-Bit English Service Pack - None Administrator Account UAC is Off CD-ROM Drive(s) = J:\ ; Y:\ Alcohol 120% is installed. DAEMON Tools Lite is installed. =================================== DOSBox Info =================================== DOSBox Path = C:\Program Files (x86)\DOSBox\DOSBox.exe DOSBox version 0.74 Your version of DOSBox is up to date. ================================== ScummVM Info ================================== ScummVM Path = C:\Program Files (x86)\ScummVM\scummvm.exe ScummVM version 1.1.148874 Your version of ScummVM is up to date. ==================================== Game Info ==================================== Display Name = Conquests of the Longbow: The Legend of Robin Hood Game Path = C:\Sierra\RobinEGA Game Version = 1.000 Installer Version = 2.0 Start Menu Directory = Sierra\Conquests of the Longbow- The Legend of Robin Hood EGA UninstallString = C:\Sierra\RobinEGA\uninst.exe Compatibility Mode = WINXPSP3 256COLOR 640X480 DISABLETHEMES DISABLEDWM HIGHDPIAWARE RUNASADMIN =================================== RESOURCE.CFG ================================= videoDrv = EGA320.DRV soundDrv = ADL.DRV 220 audioDrv = AUDBLAST.DRV 220 joyDrv = NO kbdDrv = IBMKBD.DRV mouseDrv = STDMOUSE.DRV memoryDrv = ARM.DRV minHunk = 220K =================================== dosbox.conf =================================== [sdl] output= overlay fullresolution= 0x0 windowresolution= 800x600 fullscreen= false autolock= false [DOSBox] machine= ega captures= "C:\Users\me\AppData\Local\DOSBox\capture" [render] aspect= true scaler= normal3x [cpu] core= normal cycles= 10000 [autoexec] cls @ECHO OFF mount c "C:\Sierra\RobinEGA" c: cd \ SCIDUV.EXE exit ================================ ScummVM Batch File =============================== "C:\Program Files (x86)\ScummVMsub\scummvm.exe" --path="C:\Sierra\RobinEGA" --savepath="C:\Sierra\RobinEGA" --aspect-ratio -g3x -F sci =================================== Game Files =================================== 140.SCR 140.TEX 1535.TEX 180.SCR 185.SCR 700.SCR 704.SCR 710.SCR 803.SCR 994.SCR ADL.DRV AUDBLAST.DRV AUDDISNY.DRV AUDNONE.DRV AUDPRO.DRV AUDPS1.DRV AUDTANDY.DRV CMS.DRV Conf.exe DiagnosticTool.exe dosbox.conf EGA320.DRV GAME_DAT Gobliiins.bat IBMKBD.DRV IBMPS1.DRV info.txt INSTALL.EXE INSTALL.HLP INSTALL.SCR INSTALL.TXT Installer License.txt INTERP.ERR JOYSTICK.DRV LBPAT_README.TXT Longbow_NRS.TXT Mask.exe MCGA320.DRV MT32.DRV New Installer README.txt PROAUDIO.DRV README.TXT RESOURCE.000 RESOURCE.001 RESOURCE.002 RESOURCE.003 RESOURCE.CFG RESOURCE.MAP Robin.ico RobinHR.ico SCIDUV.EXE STD.DRV TANDY320.DRV TANDY3V.DRV TANDYKBD.DRV uninst.exe VERSION