New Server Errors

Notices and what's new on SHP and the forums

New Server Errors

Postby Collector » Wed Dec 14, 2011 6:36 pm

We are experiencing server errors. I am working with the web host support to resolve this issue. At first I was concerned that the database was damaged, but it looks like it is more of a server issue. You may try posting here in the mean time, but keep in mind that there is some slight chance that new messages may be lost.
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Re: New Server Errors

Postby Collector » Thu Dec 15, 2011 3:33 pm

Still trying to resolve the issues. In the mean time I disabled Subsilver2 and Black Pearl styles because they are broken.
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Re: New Server Errors

Postby DeadPoolX » Thu Dec 15, 2011 5:03 pm

Collector wrote:Still trying to resolve the issues. In the mean time I disabled Subsilver2 and Black Pearl styles because they are broken.

Crap. I hate the default SHP skin. It's painful for me to read dark text on a light background. I do it on many websites because there's no other option, but here there was and I really liked the Black Pearl skin. I hope that gets fixed soon.
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Re: New Server Errors

Postby Collector » Thu Dec 15, 2011 5:31 pm

It is a little hard for me to do much about it. I have done about as much as I can on my end. It seems to be an issue with the configuration settings on the server itself, not settings with anything on my account. I have no access to any of that. About All I have been able to do is act as a go between with the phpBB support and Arvixe. If I get some time, I'll see if I can find a ready made variant of Prosilver with an inverted color theme for you.
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Re: New Server Errors

Postby Collector » Thu Dec 15, 2011 7:45 pm

Try Charcoal.
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Re: New Server Errors

Postby DeadPoolX » Fri Dec 16, 2011 3:29 am

That works. Thanks! :)

I still like Black Pearl better, but this is definitely preferable to the default skin. I don't know if you can do anything about this, but would it be possible to move the tags to the left-hand side? I'm used to seeing that on most boards and it's a little odd to see them on the right-hand side.
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Re: New Server Errors

Postby Collector » Fri Dec 16, 2011 3:32 pm

That is more work than I am willing to do for a temporary theme.
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Re: New Server Errors

Postby DeadPoolX » Fri Dec 16, 2011 4:44 pm

No problem. I didn't know if it'd be a lot of work to do that, so I figured I might as well ask.
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Re: New Server Errors

Postby Collector » Fri Dec 16, 2011 10:08 pm

New developments. We tested the database on another Arvixe server and it seems to be just fine. The test board has none of the errors that we have been experiencing and the themes seem to work. So all of the posts should be safe. Considering the fact that even a new install of phpBB with no mods on the sever that SHP is on has the same issues, the problem is probably with the server, not the site or the board. I have requested that if they cannot solve the issue soon, I want the site moved to another server.
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Re: New Server Errors

Postby Tawmis » Sat Dec 17, 2011 2:34 pm

You should just ask them to move it to the same one that PirateBooty is on (if that's possible) since that's where we know there's no issues.
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Re: New Server Errors

Postby Tawmis » Sat Dec 17, 2011 2:44 pm

Still getting errors. Just posted, and when I went to view it after posting:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
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Re: New Server Errors

Postby Collector » Sat Dec 17, 2011 3:18 pm

Some of the errors seem random.
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Re: New Server Errors

Postby AndreaDraco » Sun Dec 18, 2011 2:40 pm

I'm getting the same error Tawmis posted every time I try to visit the Metaltech sub-forum. Every single time.
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Re: New Server Errors

Postby Collector » Sun Dec 18, 2011 3:25 pm

I have only gotten auto-replies to emails over the weekend. They have call-in support 24-7, but they seem to have less authority to put in a ticket to move an account to another server. At this point, I think that that is the only thing that will fix it.
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Re: New Server Errors

Postby Tawmis » Mon Dec 19, 2011 3:24 am

Collector wrote:I have only gotten auto-replies to emails over the weekend. They have call-in support 24-7, but they seem to have less authority to put in a ticket to move an account to another server. At this point, I think that that is the only thing that will fix it.


Did you try their live chat? Usually how I resolve things.
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