Replay Games Response To People Who Haven't Gotten Their...

Slipping into your Leisure Suit? Need tips? Or just want to discuss Leisure Suit Larry (Ladies, try to keep the swooning to a minimum, please!) - this is the place to do it!

Replay Games Response To People Who Haven't Gotten Their...

Postby Tawmis » Wed Aug 06, 2014 4:07 pm

Rewards from backing the Kickstarter.

https://www.kickstarter.com/projects/le ... n/comments

Lassi Kangasluoma on July 8
No rewards here either, I did have the right address and everything. 165$ lost, I guess.
What do you know, I actually got a reply. And It seems I lost my money.

Replay Customer Service wrote:"Hello Lassi,

I want to start off by thanking you for supporting the Leisure Suit Larry: Reloaded Kickstarter campaign. We are sincerely grateful to have dedicated fans, such as yourself, who helped Larry come again.

By donating to our Kickstarter, we promised to use your donation to reload Larry and ship one set of rewards to you as a sign of appreciation. The Kickstarter was a huge undertaking: we sent 90% of the rewards in August 2013, 9% of the remaining rewards in December 2013, and the last stragglers up until May 9th. We had some packages returned to us and heard reports of packages going missing. Although what happens to packages is out of our control once they’ve been shipped, we put a lot of effort and resources into resolving these backer situations.

It felt great helping those people that had been in constant contact with us, but we have now run out of resources (product, time, and money) that we can use to resolve any more outstanding issues. At this time, we have set our sights on moving forward and need to dedicate our time to providing awesome new content for the world. I understand that this may come off as offensive or taken as a sign that we don’t care about the little guy. This, however, is not the case. I personally spent all of my work hours in recent history dealing with missing rewards for customers on an individual basis.

When sending packages to 15,207 backers (many of whom are international), there are bound to be a couple of packages that go M.I.A. We apologize for any inconvenience caused by this mishap.

Thank you,

Replay Games Customer Service"
User avatar
Tawmis
Grand Poobah's Servant
 
Posts: 8795
Joined: Wed Oct 08, 2008 1:19 am
Gender: Not Specified

Re: Replay Games Response To People Who Haven't Gotten Their...

Postby Collector » Wed Aug 06, 2014 4:13 pm

Replay needs to go the way of all of the other gaming companies that no one remembers.
01000010 01111001 01110100 01100101 00100000 01101101 01100101 00100001

Image
User avatar
Collector
Grand Poobah
 
Posts: 10376
Joined: Wed Oct 08, 2008 12:57 am
Location: Sierraland

Re: Replay Games Response To People Who Haven't Gotten Their...

Postby Tawmis » Thu Aug 07, 2014 7:56 pm

Collector wrote:Replay needs to go the way of all of the other gaming companies that no one remembers.


Sadly they have left such a bitter taste, I am not sure if they will be erased from everyone's memories.
User avatar
Tawmis
Grand Poobah's Servant
 
Posts: 8795
Joined: Wed Oct 08, 2008 1:19 am
Gender: Not Specified

Re: Replay Games Response To People Who Haven't Gotten Their...

Postby BBP » Fri Aug 08, 2014 7:04 am

Sorry to hear about that, Tawm...
My T-shirt arrived a day before Al Lowe left Re-play. I was pretty shocked at the low quality of the artwork (Larry has lion paws!). Dad claims he finally got it over getting angry with Re-play.
Fresh game scripts: KQ4, LSL2 and LSL3! Check the Script Party topic in the Bard's Forum!
Skip to new scripts
User avatar
BBP
Village Elder
 
Posts: 3368
Joined: Thu Mar 26, 2009 3:07 am
Gender: Not Specified

Re: Replay Games Response To People Who Haven't Gotten Their...

Postby Tawmis » Fri Aug 08, 2014 1:33 pm

BBP wrote:Sorry to hear about that, Tawm...
My T-shirt arrived a day before Al Lowe left Re-play. I was pretty shocked at the low quality of the artwork (Larry has lion paws!). Dad claims he finally got it over getting angry with Re-play.


Oh, the above wasn't to me. It was on the LSL Reloaded KS page. I got my shirt.
User avatar
Tawmis
Grand Poobah's Servant
 
Posts: 8795
Joined: Wed Oct 08, 2008 1:19 am
Gender: Not Specified


Return to The Leisure Suit Larry Series

Who is online

Users browsing this forum: No registered users and 1 guest